About Us

How We Deliver

Online Soil offers efficient next day delivery (if order is placed before 2pm) all over the UK.

At Online Soil we use a pallet haulage company who arrive in a lorry, slightly larger than your bin lorry, with a tail lift at the back.

Your goods are lowered to the ground by the tail lift, essentially a large metal shelf, then manoeuvred to the kerbside using a pallet pump truck. We do not deliver using a hiab (crane) delivery service.

How We Deliver

Our soil bulk bags typically weigh between 800kg – 1000kg, that’s slightly lighter than your average hippo! The delivery drivers will always do their best to deliver your goods to where they are required. However, due to the restrictions of the machinery they use and the weights involved, this is not always possible and only kerbside is guaranteed. The wheels of the pallet pump will not turn on loose surfaces such as gravel or soil and it cannot be manoeuvred up or down any inclines. So we hope you appreciate why we require a flat, solid surface such as tarmac or concrete to offload your goods onto.

We deliver across the UK on a fast, next day delivery service. Simply place your order before 2.00pm during the working week and our expert team of elves will work hard behind the scenes to ensure you receive a prompt and efficient delivery. We do deliver on a Saturday! However there is a £30 surcharge, so many of our customers opt for a Friday delivery if they want the goods for the weekend.

Here at Online Soil we appreciate that not every customer can spare a full day to wait in for a delivery. To limit this time lost we can provide a morning or afternoon delivery for an additional £10 charge (AM delivery anytime before 1pm, PM delivery hours anytime after noon.) We can also request that the delivery driver gives you a call about 30 minutes before the delivery is made.

It is possible to arrange delivery without a signature, but we would be grateful if you could give us prior notice.

In regards to the bulk bags you receive your soil in, we ask our customers to consider the environment when disposing of any packaging. Unfortunately they are not returnable, but are often re-used for purposes such as collecting garden clippings, or if you’re creative get the sewing machine and scissors out and make some covers for your garden furniture.

If you require any further information give us a call we are more than happy to answer those questions.

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